Refund policy

# Return & Refund Policy

At ZenvyWorld, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

## Return Eligibility

To be eligible for a return, the item must:

* Be returned within **[1DAYS]** of delivery.
* Be unused, unworn, and in its original condition.
* Include all original packaging, tags, manuals, and accessories.
* Have proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

## Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

* Personal care and hygiene products
* Customized or personalized items
* Gift cards
* Digital products or downloadable content
* Items marked as "Final Sale" or "Non-Returnable"

## Return Process

To initiate a return, please contact us at **[[supportconnectstore@gmail.com](mailto:supportconnectstore@gmail.com)]** with:

* Order number
* Product name
* Reason for return
* Photos (if the item is damaged or defective)

Our support team will review your request and provide return instructions within **[2-3 working days]**.

## Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

* Refunds will be processed to the original payment method.
* The refund may take **[2-3 working days]** to appear in your account, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

## Exchanges

If you receive the wrong item, a defective product, or wish to exchange for a different size or variant (where applicable), please contact us at **[[supportconnectstore@gmail.com](mailto:supportconnectstore@gmail.com)]** within **[1DAYS]** of delivery.

Exchange requests are subject to product availability.

## Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within **[3-4 DAYS]** of receiving the item.

Please provide:

* Your order number
* A description of the issue
* Clear photos or videos showing the problem

We will arrange a replacement, exchange, or full refund at no additional cost after verification.

## Return Shipping Costs

* If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
* If the return is due to a change of mind or customer preference, the customer may be responsible for return shipping charges.
* Original shipping fees, if any, are non-refundable unless the return is due to our error.

## Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

**Email:** [[supportconnectstore@gmail.com](mailto:supportconnectstore@gmail.com)]

Thank you for shopping with ZenvyWorld.